Whenever someone has made a purchase in your shop, your descriptor will show on his statement of accounts. If you only have one online shop, you will only have a single descriptor. It is important that you have an informative descriptor.
If the descriptor is not informative, the risk of chargebacks is higher. Therefore we use the website URL in most cases. Then the customer recalls the purchase which is not always the case when the company name is used.
If you get the 40150 error message, the descriptor needs to be changed on your shop system to your website URL so it matches the descriptor on your Clearhaus account. If you are not sure on how to do so please contact our customer service via the following email address: email@example.com.